Jenzra Hoodies

Frequently Asked Questions

Have a Question? We’ve Got the Answer!

How long does shipping take?

At Jenzra, we aim to deliver your order quickly and reliably.Standard Shipping:Usually 3–7 business days within India.Express Shipping:Faster delivery in 1–3 business days (where available).Processing Time:Orders are typically processed within 1–2 business days before dispatch.Please note:Delivery times may vary slightly during peak seasons, public holidays, or due to courier delays — but we’ll always keep you informed with tracking updates.

What is your return policy?

At Jenzra, we want you to love what you order — and if something isn’t right, we make returns simple.Easy Returns:You can return your item within 14 days of delivery if it’s unworn, unwashed, and in original condition with all tags attached.How It Works:Request a return through your order dashboard or contact our support team.Pack the product securely with all original packaging.Send it back using the provided return instructions.Refund or Exchange:Choose a refund (credited back to your original payment method)Or opt for an exchange (subject to stock availability)Exceptions:Certain products may be non-returnable (e.g., final sale items). This will be clearly indicated on the product page at checkout.We handle every return with care and will keep you updated throughout the process

Can We Trust Jenzra?

Yes — trust is foundational to everything we do.At Jenzra, we believe trust isn’t earned through words alone, but through consistent action and transparency:• Quality You Can Rely OnEvery product is crafted with precision, premium materials, and a commitment to lasting performance.• Transparent ProcessesFrom clear product details to honest sizing and pricing, we give you the information you need — no surprises.• Secure and Easy ShoppingWe use trusted payment systems and secure checkout to protect your personal information.• Support That ListensOur customer care team is responsive and dedicated to resolving questions or concerns quickly and respectfully.• Satisfaction MattersWe stand behind our products with fair return and exchange policies so you feel confident with every purchase.In short — yes. Jenzra is a brand you can trust for quality, clarity, and consistency.

What payment methods do you accept?

We offer a variety of secure and convenient payment options so you can shop with confidence:• Credit & Debit CardsVisa, Mastercard, and other major card networks.• UPI & WalletsGoogle Pay, PhonePe, Paytm, and other popular UPI wallets.• Net BankingPay directly from your bank account with trusted net banking options.• Cash on Delivery (COD)Available in supported areas (terms may apply).All payments are processed securely using trusted payment gateways to protect your information.